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CoverCover help

Investigate missing data

Use these checks when data is missing. A blank or unavailable value does not mean zero.

  1. Check the dates. Confirm the report includes the service date and hours you expect.
  2. Check the POS. Confirm the sale or activity exists there for the same restaurant and date.
  3. Check connection warnings. Open Connections → POS system and note the restaurant, status, warning and data receipt time.
  4. Refresh and recheck. If the POS has the record but Cover does not, refresh the report and check again after a few minutes.
  5. Contact support if it persists. Send the restaurant, report dates, expected sale or value, connection status and warning, receipt time if shown, and what you checked. Do not send a full POS export.

An unknown receipt time means Cover cannot confirm when it received the relevant data. It does not prove that the POS sent nothing. For missing food estimates, use record a food cost; do not enter zero to clear the gap. See data availability for status meanings.